(April 2018)
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The Insurance Services Office (ISO) introduced IH 00 61–Unmanned Aircraft Property and Cargo Coverage Form in 2016 to cover the rapidly expanding market for drones and other unmanned aircraft. These aircraft are increasing in popularity and new uses for them continue to be found. This coverage form covers the aircraft itself and supporting equipment. An option is available to cover owned cargo being carried by the aircraft and another option covers cargo of others being transported by the aircraft.
This is the introductory edition of the coverage form so many changes should be anticipated.
Unmanned Aircraft and Cargo Coverage requires at least the following six forms:
Related Article: IL 00 17–Common
Policy Conditions Analysis
Related Article: CM 00 01–Commercial Inland Marine Conditions
The advisory Unmanned Aircraft and Cargo Declarations does not have spaces for the named insured, its mailing address, and other named insured information, the policy period, or the description of the insured business. That information is on the Common Policy Declarations. IH DS 61 contains the following information:
The name of the insurance company that provides the coverage and the name of the agent or broker that produces the business are entered in the spaces provided.
This area is used to describe what the plan is for using the unmanned aircraft. An accurate and broad description should be provided because aircraft is covered only while performing these operations.
This section has spaces to describe the aircraft to be covered and the limit of insurance for each:
Up to five aircraft can be listed. If there are more than five, a separate endorsement needs to be attached with a description of the property and a corresponding limit.
A description of the aircraft that are to be blanketed must be provided. One limit of insurance is entered for all aircraft. There is no per aircraft or per item limit.
This is the catastrophe type limit that must be carefully reviewed because it limits the coverage provided in a single occurrence regardless of where that property is.
This section has a space to enter the aircraft deductible.
This section has a space to enter the coinsurance percentage that triggers the coinsurance additional condition if coinsurance applies.
A limit must be entered in this section is rental reimbursement coverage is to be provided.
When aircraft are scheduled a decision must be made as to which aircraft, if any, are to be valued on a replacement cost basis rather than standard actual cash value. The items numbers must be entered for the selected aircraft.
When aircraft are blanketed, one selection is made for all.
Exclusion B.2.j. excludes loss or damage to aircraft when rented, leased, or loaned to others. A selection of yes or no must be entered.
A description of the cargo that is to be covered must be described. An unusual feature of this description is that if items are to be covered that are considered Property Not Covered under the coverage form, if they are entered in this area, they become covered property.
A cargo limit per aircraft and a separate limit for all covered property in any one occurrence must be entered.
This section has a space to enter the deductible for damage to cargo that you own.
Cargo is valued on a replacement cost basis if a yes is selected but at actual cash value if a no is selected.
A description of the cargo that is to be covered must be described. An unusual feature of this description is that if items are to be covered that are considered Property Not Covered under the coverage form, if they are entered in this area, they become covered property.
A cargo limit per aircraft and a separate limit for all covered property in any one occurrence must be entered.
This section has a space to enter the cargo owned by you deductible.
Exclusion B.2.f. the artificially generated electrical current exclusion is removed when a Yes selection is made in this section.
This section allows for rates and premium to be entered for a nonreporting basis and on a reporting basis. The information may be provided per aircraft.
Any special provisions are entered in the space provided.
This analysis is of the 01 16 edition. Changes from the previous edition are in bold print.
Introduction
This section encourages the careful reading of the entire
coverage form to determine what is covered, what is not covered, rights, and
duties. It defines we, us, and our as
the insurance company that provides this insurance coverage. It also defines
you and your as the named insured on the declarations. The reader is also
pointed to the Definitions section because certain words or terms used in the
form have a more broadened or restricted meaning.
1. Covered Property –
Unmanned Aircraft
The insurance company pays for direct physical loss or damage to the following covered property but only when that loss is from a covered cause of loss.
Unmanned aircraft that are owned by the named insured is covered property. Unmanned aircraft that is rented or leased to the named insured are also covered property but only the named insured is under a contractual obligation to insure them.
Loss or damage to owned or nonowned aircraft while in flight, being prepared for flight or being transported to the launch or landing site is covered only when the operations for which it is to be used are those that are described on the declarations.
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Example: The description of unmanned aircraft operations is real estate surveillance. Scenario 1: The drone is taking pictures of a wildfire to provide pictures for the local newspaper and YouTube. Not covered if damaged. Scenario 2: The drone that had been taking pictures of a wildfire is returned to its base location and is destroyed by that same wildfire. Covered because it was not in flight, being prepared for flight, or being transported for launch at the time of the loss. |
Equipment that is essential to the operation of the unmanned aircraft or for executing its operation is covered. Data and media generated and used with the operation of the unmanned aircraft are covered along with the aircraft. There is no separate limit for these items, so their value must be included in the limit of the unmanned aircraft.
2. Covered Property – Cargo Owned by You
The insurance company pays for direct physical loss or damage to covered property but only when that loss is from a covered cause of loss.
Only cargo that is owned by the named insured and described in the Declarations is covered. Coverage applies only when a scheduled unmanned aircraft is performing a described operation. The coverage of the cargo begins when the unmanned aircraft leaves the premises where the transit is to begin and ends when the unmanned aircraft arrives at its destination.
Example: The description of operation is delivery of medical supplies to rural hospitals and clinics. Scenario 1: Drone # 1 is taking a supply of drugs and medical devices to the Really Out There clinic when it is damaged by a covered cause of loss. The damage to the drugs and medical devices is covered. Scenario 2: Drone # 2
is taking a supply of meat, vegetables, and some kitchen staples to Mary’s
Restaurant. There is no coverage when that drone is damaged because the cargo
is not part of the described operations. |
3. Covered Property –
Cargo in Your Care, Custody or Control
The legal liability the named insured has for direct physical damage to the following covered property is covered but only when that loss is due to a covered cause of loss.
The covered cargo must meet all the following criteria:
Coverage applies only while the cargo is in the named insured’s custody until either it arrives at its destination or it is undeliverable and is returned to its owner.
Imported shipments are not covered until the property is no longer on whatever mode of transport was used to import it or until the Ocean Marine Coverage for it ends, whichever occurs last.
Exported shipments are not covered after they have been given to the mode of transport is being used for the export or until the Ocean Marine coverage that applies begins, whichever occurs first.
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Example: Mallard, Inc. is a transport carrier that has purchased two unmanned aircraft to transport cargo to locations it cannot access by a motor vehicle. The driver of the vehicle attaches the cargo to the aircraft and the licensed operator at home base pilots the aircraft to the destination before releasing it. Scenario 1: The cargo is supplies to be used for Mallard’s upcoming mountain team-building exercises. This is not covered property because Mallard owns the cargo. It should be covered under Cargo Owned by You. Scenario 2: The cargo is a cooler of frozen meat ordered
by a camper group. The described operations are transport of supplies needed for wilderness activities. This
cargo is covered. |
4. Property Not
Covered
a. Contraband. Any property that is illegal for the named insured to own or that is in illegal trade or transportation is not covered.
b. The following are not covered but there is an exception. If any of these items are specially listed in one or both cargo sections of the Declarations as Covered Property, it is no longer considered property not covered:
Note: There is no explanation provided as to what is to be considered a work of art. This is a very ambiguous way to not cover the property.
5. Covered Causes of
Loss
The covered causes of loss for aircraft and cargo owned by the named
insured are direct physical loss or damage to covered property, except as
excluded.
The covered causes of loss for cargo that is in the care, custody or
control of the named insured are direct physical loss or damage to covered
property but only if the named insured is liable for the loss or damage. In
addition, there is no coverage if the cause of loss is excluded.
Example: The frozen meat is delivered to the camper
group at exactly the time requested and at the location specified. The group
shows up 12 hours later to collect it only to find it destroyed by the
animals who found it first. There is no coverage because Mallard is not
legally liable for the damage. |
6. Coverage Extension – Earned
Freight Charges
The only extension of coverage in this coverage form is the payment to
the named insured for freight charges it has earned but that are considered
uncollectible because of a covered loss. The most paid in any one occurrence is
$2,500.
This limit is an additional amount of insurance.
Example: The
camper group refuses to pay the freight charges for the delivered meat so
Mallard’s turns in a claim for earned freight charges. The claim is denied
because the loss was not from a covered cause of loss. |
7. Additional
Coverages
a. Additionally Acquired Unmanned Aircraft
The named insured may acquire additional unmanned aircraft during the
policy period. If it does, the acquired unmanned aircraft is covered but only
if it is of the same type and is used for the same operation of the unmanned
aircraft on the Declarations. This coverage is provided for up to 30 days but
not past the expiration date. The most the insurance company pays for loss or
damage is 25% of the sum of the limit of insurance for all unmanned aircraft on
the declarations or $50,000, whichever is less. The named insured must report
the value of the newly acquired unmanned aircraft to the insurance company
within 30 days after it takes possession of it and pays premium for it from the
acquisition date. If this is not done, coverage ends after 30 days or at the
expiration date, whichever occurs first.
This additional coverage is subject to the following conditions:
Note: Coverage for additionally acquired unmanned
aircraft is covered in the same manner as the other unmanned aircraft on the
coverage form so the equipment and data used with the additionally acquired
unmanned aircraft are also covered.
b. Debris Removal
Coverage applies to the costs to remove the debris of covered property
from a covered loss at described premises. The expenses must be reported to the
insurance company in writing within 180 days of the date of loss. The most paid
is 25% of the amount paid for direct
physical loss or damage to the covered property. The deductible that applies to
that loss or damage must be added to this amount.
An additional $5,000 is available to pay for
debris removal if either of the following applies:
Costs to extract pollutants from land or water or to remove, restore, or
replace polluted land or water is not covered under this Additional Coverage.
c. Pollutant Clean Up and Removal
The insurance company pays to clean up pollutants caused by or that
result from a covered cause of loss that occurs during the policy period. The
most paid is $10,000 as an aggregate
amount during each separate 12-month policy period. The expenses are paid only
if they are reported to the insurance company in writing within 180 days of the
date of loss.
This coverage does not apply to costs to evaluate the presence or
effects of pollutants. However, it does pay for testing that is part of the
extracting of pollutants process from either land or water.
d. Rental Reimbursement
This Additional Coverage is an optional coverage because it applies only
when a limit of insurance is entered on the declarations.
When a covered loss to covered property occurs, the insurance company
will reimburse the rental expenses the named insured incurs but only if the property
being rented is needed for the named insured to continue its unmanned aircraft
operations. However, if the named insured has idle equipment that could be used
instead of renting, this coverage does not pay. No payment is made after the
damaged property has been replaced, put back into service, or is deemed not
needed, whichever comes first.
This time period is not impacted by the policy expiration date.
Example: Mallard’s rents an additional unmanned aircraft from a friend. Scenario 1: Mallard’s services are so popular he is contemplating adding an additional aircraft, however, he wants to test the market before investing. There is no coverage for the cost of this rental Scenario 2: A group of hunters mistook Mallard’s aircraft for a duck and shot it out of the sky. He rented the aircraft because he needed it to keep his customers happy. The aircraft was damaged by a covered cause of loss and the rental was needed to continue operations, so the rental reimbursement coverage is provided up to the limit of insurance on the declarations. |
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1. Primary Exclusions
The first group of exclusions applies whether the loss event results in
widespread damage or affects a significant geographical area and is essentially
absolute. Subject to specific exceptions, each is totally excluded, regardless
of any other cause or event that contributes to a loss, either concurrently or
in any other sequence. The insurance company does not pay for any direct or
indirect loss or damage caused by or that results from any of these events.
a. Governmental Action
This exclusion applies to the legal and authorized seizure or
destruction of property by a government entity’s order. There is one exception.
Loss or damage that is caused when the governmental entity orders property to
be destroyed is covered if used as a method to prevent a fire from spreading is
covered. However, this exception applies only if the fire being contained would have been a covered fire
under this coverage form.
b. Nuclear Hazard
Nuclear reaction, radiation, or radioactive contamination is not
covered. There is an exception. If a fire results from the nuclear reaction, radiation, or radioactive contamination
there is coverage for the direct loss or damage caused by that fire.
c. War and Military Action
This exclusion lists three specific warlike activities.
2. Secondary
Exclusions
The second group of exclusions applies to loss or damage caused by or
that result from any of the following loss events. Some of these exclusions
have exceptions, conditions, or limitations that should be noted and reviewed
carefully. The insurance company does not pay for any loss or damage caused by
or that result from any of these events.
a. Delay, loss of use, and loss of market
These are consequential or indirect losses that develop because of a
direct loss or damage.
b. Dishonest or criminal acts
These are any dishonest or criminal acts that the named insured, its
partners, employees, temporary employees, leased workers, officers, directors,
trustees, authorized representatives, or members and managers of a limited
liability company commit. This also includes theft.
Such acts committed by anyone with an interest in the property, their
employees, temporary employees, leased workers, or authorized representatives
who act alone or who act in collusion with other parties or with each other are
also excluded. This exclusion also applies whether or not the acts take place
during regular working hours.
This exclusion does not apply to acts of destruction by the named
insured’s employees, temporary employees, leased workers, or authorized representatives.
However, there is no coverage for theft by the named insured’s employees,
temporary employees, leased workers, or authorized representatives.
c. Theft
Theft by any person the named insured entrusts covered property to for
any reason, whether they act alone or act in collusion with any other party.
This exclusion applies 24 hours a day/7 days a week. There is one exception.
Covered property that is in a carrier for
hire’s care, custody, or control is not subject to this exclusion.
d. Work upon the property
Any work done on property that
results in loss or damage. However, if the work done
on the property results in a fire, explosion or collision and this insurance covers that fire, explosion, or collision, the resulting
loss or damage is covered.
e. Unexplained disappearance
When covered property is gone and there is no obvious cause or
explanation of what happened to it.
f. Artificially
generated electrical, magnetic, or electromagnetic energy
Loss or damage that is caused by or that results from artificially
generated electrical, magnetic, or electromagnetic energy damaging, disturbing,
disrupting, or interfering with any of the following:
Examples of this excluded energy are electrical current, charges a magnetic or electromagnetic field produces, and microwaves but is not limited to just these. There are three exceptions:
g. Voluntary parting
The named insured or anyone else entrusted with the property being
tricked or deceived into giving that property away.
h. Unauthorized instructions
When covered property is transferred to another person or place because
unauthorized instructions were received to do so.
i. Neglect
Neglect on an insured’s part to do take reasonable measures to preserve
and protect covered property from subsequent damage during and after the time
of loss.
j. Rented, leased or loaned to
others
Damage occurring while an unmanned aircraft is being rented, leased, or
loaned to others. This applies to both
the aircraft and its related property. The only exception is when the yes box,
is checked for Removal of Exclusion 2.j. on the Declarations.
k. Improper packing, stowage, or rough
handling of cargo
Note: This could be considered a type of
intentional acts exclusion. The named insured’s employees decide how to handle
or stow property or help pack it in many cases. The named insured controls
these situations. As a result, losses caused when any of these activities is
done improperly would mean paying for a cost of doing business.
l. Professional or organized
racing
When an unmanned aircraft is participating or preparing to participate
in a professional or organized racing event there is no coverage for any damage
to the aircraft or its related property. This exclusion also applies to stunts
or demolition events.
Note: Damage that incurs during impromptu racing
contests and other events would continue to be covered but only if the damage is
not excluded elsewhere.
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Example: Both of Mallard’s aircraft are damaged when they collide 100 feet above the ground. Scenario 1: Mallard entered both of his aircraft in a competition to gain additional publicity for the company’s new drone adventure. His operators have been working together to prepare for the event. The crash happened as they were practicing. The damage is not covered because they were damaged during preparation for a racing/stunting event. Scenario 2: Both of Mallard’s aircraft happen to be making
drops within one mile of each other. The two operators are excited so after
their cargo is dropped they have an impromptu race through the trees.
Unfortunately, one tree did not get out of the way. The damage to the
aircraft is covered because the racing was not professional or organized. |
3. Other Exclusions
This group of exclusions applies to loss or damage caused by or that
result from any of the following loss events. In every case, if loss or damage
by a covered cause of loss occurs because of one of these excluded events,
coverage applies to the loss or damage the resulting covered cause of loss causes. The insurance company does not pay
for any loss or damage caused by or that results from any of these events.
a. Wear and tear, depreciation
This is loss or damage due to wear, tear, and depreciation.
Notes:
Wear and tear is damage that occurs naturally because of aging or normal
wear.
Depreciation is loss of value due
to wear.
b. Any quality in the property
These are any qualities in the property that cause it to destroy or
damage itself.
Note: An example is a loss or damage caused by hidden or latent defects in the property.
c. Insects, vermin, or rodents
This is loss or damage to covered property caused by or that results
from insects, vermin, or rodents.
Note: Some examples are damage from mice, rats,
cockroaches, squirrels, beavers, spiders, ants, centipedes, and ticks. Each is
characterized by destructive habits that cause damage, such as gnawing and
nibbling.
d. Corrosion or rust
This is corrosion or rust that causes loss or damage to covered
property.
Note: Rust and corrosion are low-temperature
oxidation processes that result in deterioration over time due to inactivity or
neglect.
e. Mechanical breakdown
This is loss or damage caused by or that results from machines, tools,
or mechanisms failing to operate or function properly.
The most the insurance company pays for loss or damage in a single
occurrence is the limit of insurance on the declarations for the applicable
coverage.
The insurance company does not pay for loss or damage until the amount
of the adjusted loss or damage (before capping with
the limit of insurance) exceeds the deductible on the declarations. It then
pays the amount of the adjusted loss or damage that exceeds the deductible up
to the applicable limit of insurance.
This condition is added to the Valuation condition in the Commercial Inland Marine Conditions.
Related Article: CM 00 01–Commercial Inland Marine Conditions
Property is valued at its net invoice value plus its prepaid or advance freight but only when the property is sold under invoice.
Note: If the property is not sold on invoice, the CM 00 01 Valuation condition applies.
This condition replaces the Valuation condition in the Commercial Inland Marine Conditions.
Related Article: CM 00 01–Commercial Inland Marine Conditions
The value of the covered property is determined at the time of loss or damage and is the least of the following amounts:
a. The reasonable costs to restore the property to the condition it was in just before the loss
b. The cost to replace that property with property that is virtually identical to the damaged property
c. The declared value on the bill of lading or the shipping receipt (if any)
d. The tariff’s declared limitation
This condition replaces the Valuation condition in the Commercial Inland Marine Conditions.
Related Article: CM 00 01–Commercial Inland Marine Conditions
Data is valued at the cost to reproduce it. If the decision is not to reproduce it, the most paid is the value of electronic media with no data stored on it. Electronic media is valued at the amount it would cost to repair it or to replace it with property that is the same as or very close to the damaged media.
This applies only if Replacement Cost is selected on the Declarations for Unmanned Aircraft and/or Cargo Owned by You. It is not an option for Cargo of Others.
This condition replaces the Valuation condition in the Commercial Inland Marine Conditions.
Related Article: CM 00 01–Commercial Inland Marine Conditions
This valuation applies only if the property is replaced and is the cost to replace that covered property with property that is similar. No depreciation is taken into consideration, but the amount paid will not exceed the limit of insurance on the declarations.
Property that is not replaced is valued at its actual cash value, the cost of to restore the damaged property to its condition prior to the loss or the cost to replace the item with an equivalent item that will function in the same manner, whichever is the least expensive.
Value is always established at the time of loss.
This paragraph does not apply to any of the following:
These conditions are in addition to the Commercial Inland Marine Conditions and the Common Policy Conditions.
Related Articles:
IL 00 17–Common Policy Conditions Analysis
CM 00 01–Commercial Inland Marine Conditions
1. Coverage Territory
The coverage territory is the United States of America, its territories
and possessions, Puerto Rico, and Canada. Property that is shipped by air
within and between these points is within the coverage territory.
2. Coinsurance –
Unmanned Aircraft
This condition applies if there is a coinsurance percentage on the
declarations.
The insurance company does not pay the full amount of any loss or damage
if the value of the covered property at
the time of loss or damage multiplied by the coinsurance percentage is more
than the limit of insurance for all covered property at that location. In such
cases, the amount the company pays is determined as follows:
Step
1. Multiply the value of
the covered property at the time and location of the loss or damage by the
coinsurance percentage on the declarations.
Step
2. Divide the limit of
insurance for the covered property at the
location where the loss or damage occurred by Step 1.
Step
3. Multiply the total
amount of loss or damage at the loss location by Step 2. before applying the
deductible (if any).
Step
4. Subtract the amount of
deductible from Step 3.
The insurance company pays the lesser of Step 4. or the limit of
insurance. Any amount that remains must be paid by other insurance or the named
insured must pay it from its own funds.
This condition does not apply to any property covered under a blanket
basis.
3. Coinsurance –
Cargo Owned by You
This condition applies if there is a coinsurance percentage on the
declarations.
The insurance company does not pay the full amount of any loss or damage
if the value of the covered property at
the time of loss or damage is more than the limit of insurance for all covered
property at that location. In such cases, the amount the company pays is
determined as follows:
Step
1. Divide the limit of
insurance for covered property in the shipment by the value of that shipment.
Step
2. Multiply the total
amount of loss or damage by Step 1. before applying the deductible (if any).
Step
3. Subtract the amount of
deductible from Step 2.
The insurance company pays the lesser of Step 3. or the limit of
insurance. Any amount that remains must be paid by other insurance or the named
insured must pay it from its own funds.
This condition does not apply any property covered under a blanket basis
or that is the property of others in the
named insured’s care, custody, or control.
There are three definitions.
Pollutants
These are any solid, liquid, gaseous, or thermal irritants or
contaminants. Pollutants also include smoke, vapor, soot, fumes, acids,
alkalis, chemicals, or waste. Waste is any material intended to be recycled,
reconditioned, or reclaimed.
Unmanned aircraft
An unmanned aircraft is one that is not controlled by a person who is in
or on that aircraft. It must not have been designed, manufactured, or modified
to have such internal person-centric control.
Unmanned aircraft operations
The operations described in the declarations as such are the unmanned
aircraft operation.
ISO has not developed any endorsements to be used specifically with this
coverage form. The following
miscellaneous endorsement may be used with it.
IH 99 22-Loss Payable
Loss payees who have insurable interests in covered property are listed
on this endorsement along with the property in which they have that interest.
Note: No commitment is made to notify them of any
cancellation.
This section underwriting
will focus only on the unmanned aircraft aspect of a business or farm operation
with the assumption that it is not its sole operation.
The first
question must relate to how the unmanned aircraft is to be used. A precise
description is needed because coverage for the unmanned aircraft in flight
applies only when the unmanned aircraft is being used for the described
operation. This is very important because the type of use determines the hazard
and the premium that should be charged. Common usages are:
Inspection |
Real Estate |
Media |
Security |
Spraying |
Survey |
Entertainment (Rodeo) |
Inventory |
The manner in
which the unmanned aircraft is controlled is also needed. An unmanned aircraft
that is operated by an operator and only within its line of sight is
considerably less hazardous than an autonomous unmanned aircraft. The distance
the unmanned aircraft travels is also very important and where the clients are
located. Unmanned aircrafts operating in flat terrain will have less potential
for obstacle damage than those operating in mountainous areas.
The training
of the operators and maintenance schedule of the unmanned aircrafts and
equipment is important. All must be kept up to date especially to stay in
compliance with FCC requirements.
Does the
applicant hold a Certificate of Waiver or
Authorization (COA) issued by the FAA or does the operator have a pilot’s
license? Unmanned aircrafts that operate out of the line of vision often must be under the control of a trained pilot.
These requirements will be changing but following the FCC guidelines are very
important.
A list of all
unmanned aircrafts and a listing of attachments to the unmanned aircraft is
important for underwriting and claims. A list of all ground equipment is also
needed. When blanket coverage is provided these listings are not placed on the policy,
but they are used as part of the underwriting and will be used in any claims
settlements.
These lists
should be updated at least every renewal and more often if the named insured is
adding equipment.
The Unmanned Aircraft can be used to cover the legal liability of common and contract carriers for the lawful covered property of others they accept for transportation between certain points under tariffs and bills of lading or contracts and shipping receipts. Coverage applies from the time the carrier takes possession of the cargo to be carried at the point of origin to the time the goods arrive at their intended destination and the consignee accepts them. Some general points to consider are the carrier’s experience, financial strength, loss history, and the quality of the aircraft that make up the fleet. The types of merchandise transported, their values, and susceptibility to loss, damage, or theft affect the underwriting and pricing decisions.
Key elements in underwriting r carriers include evaluating and determining their financial condition and experience. The carrier’s financial condition should be sufficiently healthy, so it can afford to hire a suitable number of qualified operators and purchase and maintain a safe and adequate fleet of aircraft for its operations.
A carrier’s experience may be difficult to measure because of how new this market is. However, anyone becoming involved in this type of exposure should have material handling experience and a logistics background similar to that within motor truck cargo operations. The added feature is proper licensing for operating the type of aircraft being used to transport the goods. Consistency and stability in operations enable a carrier to have a greater level of competency in the work it does. It also eliminates guesswork and learning new tasks and permits the carrier to focus on safely and efficiently performing the work it is best qualified, prepared, and experienced to do.
Operators must be evaluated carefully. The experience level of all operators and periodic scheduled training and education are essential to keeping bad habits from occurring or developing. Periodic and unscheduled drug testing and maintaining required licenses are essential activities to maintain control over operators and to keep up with their status.
The radius of operations is important. The greater the distance from the base of operations, the greater the number of problems and issues that can develop through the natural loss of control as distances increase. Depending on the radius of operations, the degree and methods of control are affected and must change to respond to individual circumstances.